Please note that data transmission over the Internet (for example, when communicating via email) may have security vulnerabilities. A complete protection of data from access by third parties is not possible.
Processing of personal data
Personal data is any information relating to an identifiable or identified natural person. Personal data helps to identify a person, hence information that can be traced back to a person. This may include personal and professional contact details like name, phone number or email address, but also data about preferences, memberships, which websites have been viewed by a website visitor or cookies placed on a device.
Processing of personal data means any operation or chain of operations, which is performed on personal data or on a set of personal data. Processing of personal data may be conducted manually or by automated means. Processing covers, but is not limited to, collection, recording, storage, structuring, alteration, usage, internal dissemination, disclosure by transmission, combination, retrieval, restriction, deletion and removal of personal data. Personal data will only be processed and passed on by Elysium, if this is permitted by law or if users consent to data processing.
When contacting Elysium (for example via phone, email or contact form), the details of users and personal data are stored in order to process the request and in the event that follow-up questions arise. We will not share this data without your consent.
Storage of personal data
Elysium takes all appropriate steps to ensure your personal data is stored and processed securely. Personal data will be stored in our customer relationship management (CRM) system only for the time period to fulfill the purposes stated below and in compliance by applicable law. Depending on the way you have been providing personal data to Elysium and the purpose, your personal data will be stored and processed for different periods of time. If we process your personal data based on your consent, we will only save your personal data for the period of time we still have your consent.
If your personal data has been provided via the contact form on our website it is stored until the specific matter has been handled. Personal data from contact forms might be stored for longer periods to enhance our customer support and for specific analyses.
For sales order processes and purchasing, personal data will be stored for the time period the customer relationship lasts, and for four years afterwards. When the customer relationship ends, only your contact details, information on requests, purchases, products and licenses will be stored. Elysium stores any documentation that constitutes accounting information in accordance with applicable accounting legislation.
Personal data provided during events and tradeshows as well as for marketing purposes and relating to promotional materials will be stored and processed until you unsubscribe from this service.
Purpose and use of personal data
In order to fulfill our obligations as a provider of software solutions and services, and within the scope of the agreement between you and Elysium, we store and process the personal data you have provided us. Processing of your personal data is mandatory to answer and process your requests in compliance with our due diligence, to inform you about new software releases, webinars about new capabilities, events, tradeshows, publications and organizational updates, and to provide, operate and enhance our services.
Your personal data is processed for the purposes below:
- To communicate with you within the sales order process
- To contact you as part of the common customer or partner relationship
- To provide you with information on new software releases and enhancements
- To provide general customer and partner support and services
- To send you newsletters, event invitations and further marketing materials, including surveys
- To communicate with you in the context of an Elysium organized or external event or tradeshow, including announcement, registration and billing
- To facilitate your use of our software solutions, services and website
- To receive customer insights of how our services, including our website, are used for evaluation and enhancement
- To comply with any applicable law
Personal data that has been provided through the contact form on our website will be processed to respond to your request. If you have agreed to receive our newsletter, event invitations, and further marketing or promotional material from Elysium, we process your personal data for the purpose of delivering the requested material or information.
Communications, promotion material and newsletter
Elysium may use your personal data to communicate with you in order to fulfill any agreement concluded between you and Elysium and to send you necessary information. After you have submitted your personal data, for example in a contact form or in the newsletter section, we will have the option to contact you with marketing and promotional materials as well as with other information, unless you choose not to receive such information and materials. You have the option to unsubscribe from receiving marketing and promotional materials at any time through the “unsubscribe” link in the emails we send to you.
If you would like to receive our newsletters, we need a valid email address from you as well as personal data that allows us to verify that you are the owner of the specified email address and that you agree to receive our newsletter. We use this data exclusively for the delivery of the requested information. The granted consent to the storage of the data, the email address and their use for sending our newsletter can be revoked at any time, for example via the “unsubscribe” link in the newsletter.
Transfer of personal data
A transfer of personal data to third parties will not take place, unless this is permitted by law or we have your expressed consent. In that case, Elysium may transfer personal data to third parties within the EU or within countries with an adequate level of protection of personal data that has been accepted by the EU Commission. These third parties are collaborative partners or service providers of Elysium, who perform tasks assigned to them on the behalf of Elysium.
Disclosure and deletion of personal data
Personal data is stored by Elysium for the purpose-related use only. At any time, you have the right of free information in regards to your stored personal data, their origin and recipient, and the purpose of data processing. You also have the right of correction and deletion of your personal data as far as no legal storage obligation is contrary. For further information about your personal data you can contact us at any time using the address in the imprint. We will provide you with a suitable transcript of record in a reasonable time frame.
With revocation of the consent to receive our newsletters, your personal data will be deleted. Anything else applies insofar legal, statutory or contractual retention requirements preclude deletion or the retention is necessary for the performance of an existing contractual relationship or for other billing purposes.