Job Summary

• Install, support, and troubleshoot Elysium’s PLM/CAD related software solutions
• Support pre and post sales activities
• Document and report software requirements and issues to development team

Key Responsibilities

• Conduct technical sales presentations
• Keep up to date on technical developments
• Host online and face-to-face software demonstrations
• Host end user technical training
• Product support (Hotline, QA / Testing, & Delivery)
• Product documentation (Use case scenarios, Installation & Help docs)
• Software installation (Windows / Windows Server applications)

Required Skills

• Excellent verbal and written communication skills
• Knowledge of at least one major CAD system including CATIA V5/V6, Creo Parametric, Inventor, NX or SOLIDWORKS
• Basic administration knowledge of Windows 10 and Windows Server
• General knowledge of Microsoft Office applications (Excel, PowerPoint, SharePoint, Word, Outlook)
• PLM / PDM system knowledge would be an advantage
• Comfortable in client facing situations
• Excellent work ethic with a desire to learn and improve
• Ability to obtain a good understanding of the sales process, retain knowledge, and implement acquired skills
• Possess the capacity to create results through inspiration
• Have a keen interest in technologies, i.e., cloud solutions, AR/VR
• Great investigative & problem-solving ability
• Capability & eagerness to learn quickly
• Self-motivated and prepared to make a difference
• Ability to work in a dynamic environment
• Excellent time management and organizational skills
• Ability to travel
• Some programming knowledge is a plus (scripting)

Minimum Requirements

• 4-year degree in Engineering, Computer science or related field (required)
• 1-5 years industry work experience
• Must be a U.S. Citizen due to cybersecurity compliance for accessing and handling customer data

Key Responsibilities

• Build and maintain Elysium product knowledge and application to industry
• Build and maintain strong relationships with current and new customers, partners, & prospects
• Identify opportunities for customers to acquire Elysium software or expand usage
• Manage deployment projects with customers as needed
• Manage piloting activity with customers and technical team
• Serve as liaison with development on relevant projects
• Attend industry events and sessions and share relevant knowledge with appropriate stakeholders across Elysium global divisions
• Work with sales leadership to identify strategies to maximize revenue opportunities
• Support and manage current customer renewal activity as needed
• Assist with discovery calls with prospects to gather requirements and qualify leads
• Create and review sales documents/agreements as needed
• Generate quotations and assist with managing master database information
• Present in meetings and at industry events; including Elysium-run webinars or events
• Attend tradeshows and industry events, supporting exhibit activity as well as sessions
• Contribute to marketing activities as needed
• Build and maintain industry knowledge
• Maintain awareness and updates from competition to recognize Elysium strengths and advantages
• Seek opportunities to cross-sell additional products/services to existing customers
• Engage in the customer life cycle and user experience to provide feedback into product direction

Required Skills

• 2-5 years related experience (sales, software, engineering, manufacturing, customer success)
• Experience or knowledge in CAD/CAM/CAE and/or manufacturing
• 4-year degree in Business, Marketing, Engineering, or similar field

• Strong organizational skills and effective communication skills, professional English fluency
• Excellent work ethic with a desire to learn and improve
• Ability to learn quickly, retain knowledge, and implement acquired skills
• Personable with poise to interact with individuals at all levels
• Results-driven, hard-working, and positive attitude with a high level of professionalism
• Strong interpersonal skills with the ability to adapt to varying situations and personalities
• Ability to build, foster, and maintain positive professional relationships
• Must be able to demonstrate skills in Microsoft Suite (Excel, PowerPoint, SharePoint, Word, Outlook)
• Excellent time management and organizational skills
• Ability to travel
• Ability to work in a small business environment with flexibility around duties

Key Responsibilities

• Lead projects of customer engagements including but not limited to deployment, statements of work, piloting activities, transition to production, service jobs
• Manage timeline, milestones, objectives, scope, and priorities effectively
• Effectively capture and communicate (written and orally) on status, actions, objectives to appropriate stakeholders
• Liaison among customers, sales, technical, and development teams, including global contacts
• Lead internal projects as needed, including but not limited to marketing projects or campaigns, events, webinars, demonstrations, and updating presentations
• Attend industry events and sessions and share relevant knowledge with appropriate stakeholders across Elysium global divisions
• Assist with discovery calls with prospects to gather requirements and qualify leads
• Assist with pre-sales activity by supporting quote creation, agreements, drafting proposals or statements of work,
• Present in meetings and at industry events; including Elysium-run webinars or events or project briefings to executives
• Build and maintain industry knowledge

Required Skills

• 2-5 years related experience (sales, software, engineering, manufacturing, customer service)
• Experience or knowledge in CAD/CAM/CAE and/or manufacturing
• 4-year degree in Business, Marketing, Engineering, or similar field
• Strong organizational skills and effective communication skills, professional English fluency
• Excellent work ethic with a desire to learn and improve
• Ability to learn quickly, retain knowledge, and implement acquired skills
• Personable with poise to interact with individuals at all levels
• Results-driven, hard-working, and positive attitude with a high level of professionalism
• Strong interpersonal skills with the ability to adapt to varying situations and personalities
• Ability to build, foster, and maintain positive professional relationships
• Must be able to demonstrate skills in Microsoft Suite (Excel, PowerPoint, SharePoint, Word, Outlook)
• Excellent time management and organizational skills
• Ability to travel
• Ability to work in a small business environment with flexibility around duties
• Ability to support overtime as required for global collaboration, industry events, deadlines, etc.